ravzeloy™ is operated by Beijing Ruixinda Technology Co., Ltd. The owner is Tang Li.

ravzeloy™ specializes in Mother & Baby Products.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high order volume, processing may take up to 5 business days.

Standard shipping to supported United States destinations is generally estimated at 10–15 business days after dispatch. Actual transit time can vary depending on destination and carrier conditions.

Applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled through our facilities or designated fulfillment partners.

Tracking information will be provided where available after an order has been dispatched. Carrier systems may need additional time to display the first tracking event.

Please contact us as soon as possible. Changes or cancellations can only be accommodated before fulfillment or shipment when operationally possible.

Eligible products may generally be returned within 30 calendar days after confirmed delivery.

Eligible items should be unworn, unwashed, unused, and in their original condition, with original tags and packaging where reasonably applicable.

Please contact customer service before sending anything back. Do not send a return to the registered business address unless customer support specifically instructs you to do so.

Customers are generally responsible for return shipping for preference-based returns. If an item is damaged, defective, incorrect, or materially different from its description due to our error, we will provide an appropriate solution.

Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your payment provider may require additional time to post the funds.