Terms and Conditions

These Terms and Conditions apply to your access to and use of ravzeloy.com and to purchases made through the website.

ravzeloy™ is operated by Beijing Ruixinda Technology Co., Ltd.

1. Website Use

You may use ravzeloy.com for lawful shopping, product research, customer service inquiries, and other legitimate activities connected with our store.

2. Orders and Customer Information

When placing an order, you are responsible for providing information that is accurate and complete and for ensuring that you are authorized to use the selected payment method.

Orders may be reviewed before fulfillment. An order may be declined or canceled where reasonably necessary due to suspected fraud, payment failure, incorrect pricing, unavailable inventory, technical errors, legal restrictions, or other legitimate operational reasons.

3. Product Information

We aim to present product information accurately. Minor differences in appearance may occur because of screen settings, lighting conditions, manufacturing variation, or other reasonable factors.

4. Prices and Charges

Product prices, applicable shipping charges, discounts, taxes where applicable, and the final order amount are displayed during checkout before an order is submitted.

5. Payment

Payment methods available for an order are presented during checkout. Orders are subject to successful payment authorization and applicable security or fraud checks.

6. Order Processing

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, or periods of unusually high order volume, processing may require up to 5 business days.

7. Shipping

For standard shipping to supported United States destinations, estimated transit time is generally 10–15 business days after dispatch.

Applicable shipping charges are calculated and displayed during checkout.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

8. Returns and Refunds

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the applicable Return & Refund Policy.

Approved refunds are returned to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected.

9. Order Cancellation

Customers may request cancellation by contacting us promptly before fulfillment begins.

We will make a reasonable effort to accommodate eligible cancellation requests. However, cancellation cannot be guaranteed once fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

10. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us with the relevant order information and supporting photographs or videos where appropriate.

We will review the circumstances and provide a reasonable replacement, refund, or return solution.

11. Promotions

Promotional offers may have eligibility requirements, expiration dates, product restrictions, or other conditions presented with the relevant promotion.

12. Errors and Availability

We may correct genuine pricing, product description, inventory, or technical errors when identified.

If an error materially affects an order that has already been submitted, we will provide an appropriate explanation and an available resolution.

13. Website Security and Prohibited Conduct

You may not use the website to violate applicable law, attempt unauthorized access to systems or accounts, introduce malicious code, interfere with website operation or security, unlawfully collect information, or misuse website content or services in a manner that infringes the rights of others.

14. Intellectual Property

Website content, including branding, text, graphics, layouts, and other protected material, may be owned by us, licensed to us, or used with permission. Such content may not be copied, reproduced, distributed, or commercially exploited without appropriate authorization except where permitted by law.

15. Third-Party Services

The website may use or link to third-party services, including payment processors, shipping providers, analytics services, or other service providers. Those services may operate according to their own terms and policies.

16. Website Availability

We may update, maintain, modify, suspend, or discontinue portions of the website when reasonably necessary. Temporary interruptions may occur because of maintenance, technical issues, or circumstances outside our reasonable control.

17. Consumer Rights

Nothing in these Terms and Conditions is intended to exclude or limit mandatory consumer rights that cannot lawfully be excluded or limited under applicable law.

18. Changes to These Terms

These Terms and Conditions may be updated when reasonably necessary. The current version will be made available on this page.

19. Contact and Business Information