1. Return Window

Eligible products may generally be returned within 30 calendar days after confirmed delivery.

2. Return Eligibility

Returned items should be unworn, unwashed, unused, and in their original condition, with original tags and packaging where reasonably applicable. Proof of purchase or the relevant order number is required.

3. How to Start a Return

Before sending an item back, contact service@ravzeloy.com and provide your order number, the item you want to return, the reason for the return, and supporting photos or videos where relevant.

4. Return Address

Please do not send a return to our registered business address unless our customer service team specifically instructs you to do so. After a return is approved, you will receive the applicable return address and instructions.

5. Return Shipping Costs

Preference-Based Returns

Customers are generally responsible for return shipping costs for preference-based returns, such as a change of mind or ordering the wrong item, unless applicable law provides otherwise.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, or materially different from its description because of an issue attributable to us, we will provide an appropriate replacement, refund, or return solution.

6. Refund Processing

Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the funds.

7. Exchanges

If you need a different item, please contact customer service. Depending on product availability and the circumstances, we may recommend returning the original item and placing a new order.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible. We can only accommodate cancellation before fulfillment or shipment when operationally possible. Once an order has been dispatched, the applicable return process will apply.